Shipping

What are the delivery charges?

The delivery charge varies with each item.

Items can occur with relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

For Products listed as Zuricart Plus, a Ksh 250 charge for delivery per item may be applied if the order value is less than Ksh 500. While orders of Ksh 500 or above are delivered on different charges.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that our courier partners have a holiday between the day you've placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

• The product availability
• Product's availability within the time frame
• The destination to which you want the order to be shipped.

Are there any hidden costs (sales tax, octroi etc) on items sold on Zuricart?

There are NO hidden charges when you make a purchase on Zuricart. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on our shipping policy.

Why does the estimated delivery time vary?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time to deliver in your location.

Please enter your Areacode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

If you haven't provided your Areacode until the checkout stage, the area code in your shipping address will be used to check for serviceability.

• Whether your location can be serviced or not depends on
• Legal restrictions, if any, in shipping particular products to your location
• The availability of reliable courier partners in your location
• At times we prefer not to ship to certain locations. This is entirely at our discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your Area code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible ZXpress Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through ZXpress, you can return the item through a third-party courier service. Return fees are not borne by us.

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

Does Zuricart deliver internationally?

As of now, Zuricart doesn't deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in Kenya and 21 other countries, but please ensure the delivery address is in Kenya.